While it makes me feel as old as Natural Bridge, I sometimes find myself using the words “When I first came to work at Oakey’s . . .” It’s usually to illustrate how something has changed in my 45 years of working in the funeral service. I’m sure some of the younger staff members automatically roll their eyeballs when they hear that phrase emanating from my mouth, but I truly believe we can learn from our past.
When I ruminated about “ancient history” to some of our associates last week, it had to do with the continuing shrinkage of visitations in our society. Just as consumer goods are sometimes decreasing in size during this time of “supply chain issues” and inflation, funeral service professionals all agree that family visitations have likewise been downsized.
When I first came to work at Oakey’s (there I go again!), many visitations were for two days and nights. I could almost always tell which ones were for two nights, because the flowers on the casket began drying out by the day of the funeral! The longer visitation periods gave family members living out of town an opportunity to attend at least one of the visitation nights. It also provided more time between the date of death and the actual funeral day, giving funeral homes, ministers, cemeteries, burial vault companies, floral shops, friends, and loved ones additional time to prepare for the funeral service. This is a distinct contrast to what we often see today with families attempting to rush the arrangement process, scheduling a visitation and funeral within a few days of the decedent’s last breath. While it is not up to funeral directors to judge what is best for a particular family, quite often I think it may be better for survivors to take their time and not attempt to cram all of the activities into such a brief period of time.
I often think African Americans have the right idea, as the Black culture usually schedules funerals about a week after the death occurs.
Families we meet with are often exhausted following days, weeks, or even months of dealing with a loved one’s illness; a buffer period of 5-7 days before the funeral or memorial service can often give them time to ‘refuel.’
Visitation shrinkage reflects visitations going from the aforementioned 2 days and nights to one day and night to “two hours before the funeral.”
I have even seen some obituaries where families will receive friends for ONE hour before the funeral, and (just this week) saw one death notice stating the family will receive friends at the cemetery for thirty minutes prior to the service. What’s next… fifteen minutes?
From past experiences, I can state that if a visitation is for two hours before the funeral, very few people will attend for the first 60-90 minutes. Most everyone will come in the thirty minutes prior to the service, as they wish to be present for the visitation AND funeral without hanging around for two hours.
I don’t say this to be harsh or judgmental, it’s just the way it is. I would probably do the exact same thing if I were planning to attend a visitation before a funeral. I also worry about how grueling this is on family members, especially the elderly. If a family is going to receive friends from noon to 2 PM and then have the funeral at 2, the family typically comes in about an hour prior to noon for viewing the decedent and acclimating themselves to the room. They will also bring photos and artifacts that need to be set up and displayed.
Following the funeral, the family will go to the cemetery for the burial, which means a family is going to be engaged from 11 AM until about 3:30 PM, depending on the length of the service. And even THEN, the family is often committed to having friends and other family over to the home for a big meal. Taken together, all of these activities could wear down an Olympian!

I’m not going to be one of those crusty old timers who thinks that everything was better back in “the old days”, but I do think that society’s perception and valuation of a funeral visitation has changed over the past half century, and not for the better.